Privacy Policy
Last updated: October 2026
Introduction
Cinderway Cloud Works ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cinderway.cloud and engage with our services.
1. Information We Collect
Contact and Registration Information
When you contact us through our website forms, email, or phone, we collect information you voluntarily provide such as your name, email address, company name, phone number, and message content. This information is used to respond to your inquiries and provide you with information about our services.
Website Usage Information
We collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, and referral sources. This is collected through standard web analytics tools to help us improve our website and understand user behavior.
Device Information
We automatically collect certain information about your device, including browser type, IP address, operating system, and device identifiers. This information helps us deliver relevant content and improve user experience.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to remember your preferences, understand how you use our site, and improve our services. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use collected information for the following purposes:
- • Responding to your inquiries and providing requested services
- • Sending service-related announcements and updates
- • Improving our website and service offerings
- • Analyzing usage patterns and trends
- • Preventing fraudulent activity and maintaining security
- • Complying with legal obligations
3. Data Retention
We retain contact information and inquiry data for as long as necessary to respond to your request and maintain our business records, typically for three years. Website analytics data is retained for up to 13 months. You may request deletion of your data at any time by contacting us, subject to legal retention requirements.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- • Service providers who assist us in operating our website and conducting our business under confidentiality agreements
- • Legal authorities when required by law or to protect our legal rights
- • Your organization if you are contacting us on behalf of a company
5. Analytics and Tracking
We use analytics platforms to understand how visitors use our website. These services may collect anonymized data about your browsing activities. We do not track or respond to "do not track" signals at this time. You can opt out of analytics tracking through your browser settings or the opt-out mechanisms provided by analytics providers.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- • Right to Access: Request a copy of personal information we hold about you
- • Right to Correction: Request correction of inaccurate information
- • Right to Deletion: Request deletion of your data (subject to legal retention requirements)
- • Right to Opt-Out: Opt out of marketing communications
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites before providing your information.
9. Children's Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have data protection laws that differ from those of your home country. By providing information to us, you consent to such transfers.
11. Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this policy. Your continued use of our website constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Cinderway Cloud Works
124-128 City Road
LONDON - EC1V 2NX
United Kingdom (GB)
Phone: +1 603-713-4910